Frequently Asked Questions (FAQs)
Product Questions
- What areas do you service?
- We service throughout California from the Bay Area to San Diego, with showrooms in Los Angeles and Santa Clara.
- Do you manufacture your own windows?
- Yes, we make all our windows in our factory in Los Angeles
- Are your products ENERGY STAR compliant?
- Yes, all California Deluxe Windows products (with Argon Gas) meet and exceed the U-Factor and Solar Heat Gain Coefficient (SHGC) requirements for all four climate zones as specified in the ENERGY STAR Program. For more information visit: www.energystar.gov
- How can I get more information about your products?
- For information about our products, you can visit our Windows and Doors page or speak with a California Deluxe Windows representative. We train our representatives with thorough knowledge of the products we offer and how to help you find the best product for your home. You can fill out our Contact Form or give us a call at (855) 583-5473 to speak with a representative about our products.
Warranty Questions
- Is the warranty in effect automatically?
- Yes, once your California Deluxe Windows purchase and installation are complete, your warranty is in effect. You do not have to submit anything. However, we do recommend contacting our Warranty/Services Department at (818)-349-5566 to ensure that our records have your correct contact information. You will receive service for covered claims with or without your warranty booklet.
- Can I transfer my warranty?
- Yes, our warranty is transferable.
- What do I do if I have an issue covered by my warranty?
- To obtain service under your warranty, contact our Warranty/Services Department for help at 818-349-5566.
- Where is the Order Number and Line Number located on my product?
- All California Deluxe Windows products have a label containing the Order number and Line number. The location of the label depends on the window or door type. For help with locating the Order Number and Line Number on your products, go to Locating Your Order Number on our website or contact our Consumer Services Department for help at 818-349-5566.
Care & Maintenance Questions
- How do I clean the vinyl frames on my windows and doors?
- The vinyl frames on your windows and doors can be cleaned with mild, nonabrasive soap and water. Rinse completely with clean water and wipe dry with a soft cloth. NEVER use abrasive or acidic cleaners; they might cause permanent damage to the frame finish.
- What do you recommend to clean the glass?
- To clean the glass on your windows and doors, we recommend mild dish soap and water. Rinse completely with clean water and wipe dry with a soft cloth. NEVER use petroleum-based cleaners, abrasive or acidic chemicals, razor blades, putty knives, abrasive pads, or high-pressure water hoses to clean the glass.
- How do I lubricate my hardware?
- We recommend that you lubricate the hardware once a year. In areas with high salt air, lubricating the hardware at least twice a year is recommended. After the hardware is clean and dried it must be lubricated to restore smooth operation, and in some cases corrosion resistance. Lubricate should be 100% silicone and can be found at most major hardware stores.
What are the vinyl windows of California Deluxe Windows?
They are made from a type of plastic called polyvinyl chloride (PVC). They are known for their durability, energy efficiency, and low maintenance requirements.
Do vinyl windows corrode or rust?
They do not. And this is one of the reasons vinyl windows are some of the best options for custom-made windows in California. They cannot rust, peel, or flake.
Why should I choose vinyl windows over traditional windows?
They offer many benefits over traditional windows, including energy savings, noise reduction, and improved curb appeal. They are also highly customizable and can be designed to fit any style or size of home.
How do I measure for custom vinyl windows?
You do not have to measure them on your own. Contact us to schedule a free in-home consultation. During the consultation, we will accurately measure your windows to obtain the exact dimensions.
What is the lead time for custom vinyl windows?
Lead times vary depending on the complexity and size of your order. Our team will provide you with an estimated lead time when you place your order.
Do you offer installation services?
Yes, we will install the custom vinyl windows you ordered from us. Our team of experienced installers will ensure that your windows are precisely installed and to your satisfaction.
What is the warranty for your vinyl windows?
We offer the best warranty in the industry. The insulated glass has a lifetime warranty against any seal failure. The white and almond vinyl extrusions are covered by our full lifetime warranty. For other colors or laminated vinyl extrusions, they are protected for 10 years.
Are your vinyl windows energy efficient?
Yes, our vinyl windows are designed to be highly energy efficient. They are equipped with features such as low-E glass and insulated frames to help reduce energy costs and improve indoor comfort.
How do I clean and maintain my vinyl windows?
Vinyl windows require minimal maintenance. We recommend cleaning them with a water solution and a mild soap. You should avoid abrasive cleaners or materials that could scratch the surface.
Do all of your windows come with thermal-pane glass?
Yes, all of our windows come with insulated glass. The glass consists of three pieces of glass sealed to a space. It creates an insulated air space resulting in better thermal performance. The glass also reduces condensation while it keeps the heat in during the winter and removes the heat during summer.
What causes condensation in the windows?
Condensation is caused by excess water vapor in the air that comes into contact with a surface, including a window that causes droplets of water. The windows built by CDW are made to keep the surface of the glass warmer and prevent condensation.
What is low emissivity glass?
It provides year-round comfort. It also boosts energy savings. The glass reduces heat gain, thereby, keeping your home colder during summer. It also keeps heat during winter as it reflects heat back into your home.
Do your windows include grids?
Our windows do not always include grids. You need to specify them in your order. Our grids are available in various styles and configurations. In that case, you can pick the pattern and design that suits your home’s architectural style and personal preferences.
What is the difference between a double-hung and a single-hung window?
The main difference between these two types of windows is how the sashes operate. In a single hung window, the top sash is fixed. The only way to move it up or down is through the bottom sash. The double-hung window, on the other hand, has both top and bottom sashes that you can open and close independently.
Between double-hung windows and sing-hung windows, which ones are more energy-efficient?
Both types are energy efficient. Our team ensures that they are properly installed. Proper installation is vital for your windows’ energy efficiency. Double-hung windows offer better ventilation features, however. Because of that, they provide better airflow that can regulate the temperature in your home and reduce your reliance on heating and cooling systems.
Can I install the windows myself?
You can install the windows yourself. But we do not recommend it. Our team of windows installers will ensure that the job is done correctly. Because they know how to accurately install the custom windows we make, they can avoid potential damage to your home.
Do you also offer custom doors?
Yes, we offer a range of custom doors, including French doors, interior doors, entry doors, sliding doors, and more. They are made from materials that will make your home more energy efficient.
How long will it take to receive my custom doors from CDW?
The timeframe for getting your custom door will depend on a variety of factors, including the sophistication of the design, the availability of the production schedule, and the materials used. We strive to deliver your door in a few weeks from the time of order. However, the timeframe may vary depending on the specific details of your order.
How do I maintain my custom door?
Proper maintenance is key to keeping your custom door in good condition. We recommend cleaning it regularly with a soft cloth and mild detergent and inspecting it periodically for signs of wear or damage. Make sure to lubricate the hinges and other moving parts with a silicone-based lubricant to ensure that it keeps operating smoothly.
What is the warranty on your custom doors?
We stand behind the quality of our custom doors and offer a limited warranty on all our products. The specifics of the warranty will depend on the type of door and the materials used, so please contact us for more information.
Do you have a showroom that I can visit?
Yes, we have showrooms that let us serve Southern California. When you visit our location, you can talk to our knowledgeable representatives who are trained in all aspects of the performance and design of our windows and doors. They are ready to assist you with your home improvement needs.